The overview
AI was supposed to bury busywork. Instead, routine admin tasks still dominate the workday, draining performance and stunting growth across every organization. The Admin Burden Index surveyed 5,000 UK and US office workers to reveal the scale of the problem.
Admin is creating a $954 billion Invisible Overhead that never appears on balance sheets. It’s silently driving a Turnover Tax as almost half the workforce considers walking away, yet AI tools sit unused or underutilized. This is widening the Performance Deficit as employees lack what they need to do their best work. This report reveals the data behind the drain and the strategies to fix it.
