Email overload was costing deals
With over 87,000 agents across 24+ markets, eXp Realty is one of the fastest-growing brokerages in the world. They've built an empire on agent autonomy; each agent is an entrepreneur running their own business.
But autonomy only works when execution is flawless. In real estate, the first agent to respond wins the client. Every missed email, every delayed reply, every lead buried under spam—that's a deal lost to a competitor who answered faster.
"Studies show the first agent to respond overwhelmingly wins that customer. But when you're buried in emails, you miss those opportunities."
Seth Siegler, CIO, eXp Realty
The 24/7 email assistant
Known for adopting tools that deliver results, eXp turned to AI email assistant Fyxer to give their agents the edge. Fyxer set to work organizing inboxes and drafting replies.
Instant setup
Fyxer works within Google and Outlook. No training manuals, just log in and go.
Smart categories and drafts
Fyxer’s AI automatically prioritizes critical leads and drafts replies. Low-priority messages get moved to folders.
Enterprise-grade security
Fyxer is the safest way to save time, with SOC 2, ISO and GDPR compliance.
Hours back, every single week
"I was getting 400–500 emails a day and felt like I was drinking from a firehose. Fyxer saves me 5 to 10 hours a week."
Erik Peterson, eXp Realty Agent
With Fyxer working in the background, agents immediately started saving hours each week on email admin - with some agents saving up to 10 hours a week in busy periods. Agents liked how simple it was for Fyxer to fit into their existing workflow, without having to learn a new platform.
The communication impact was clear across the board:
respond to clients faster
write clearer, more professional responses
follow up more consistently
1 in 4 credit Fyxer with their revenue growth
Fyxer has allowed eXp agents to respond faster and with greater focus. Increasing their rate of response has delivered commercial results. Beyond deal volume, 70% of agents feel more effective in their roles overall. 63% rate Fyxer highly on both confidence and quality.
Fyxer has helped eXp agents to:
- Cut through inbox noise surfacing real leads
- Respond immediately, winning valuable customers
- Spend more time in person with clients, closing deals
- Worry less about the risk of missed opportunities
I never miss important lead emails anymore. I'm more consistent with follow-ups.
Looking ahead
eXp Realty chose Fyxer because it delivers results without disruption. Now every agent has the edge they need to respond faster, close more deals, and spend less time drowning in admin.
Thousands of hours saved. Faster deal cycles. Stronger client relationships. eXp is proving that the right AI doesn't just support agents, it transforms how they win.
