How Bruntwork agency onboards staff 50% faster

Bruntwork isn't just another outsourcing agency. In five years, they've grown to support 3,000 companies globally with remote staff across 45 countries. The scale is staggering: 650 hires per month. 70,000 resumes received monthly. But this scale comes with key communication challenges. Crafting professional emails takes time, and when you're operating across 45 countries, that time compounds quickly.

In an industry like ours, where every second counts, speed really matters.

Fyxer solved what other tools couldn't: maintaining each person’s tone while ensuring consistent, accurate communication. The implementation was company-wide: all internal teams adopted Fyxer for consistency.

We wanted consistency in communication across all our divisions. Fyxer is great, with its knowledge base and understanding of the complexities of our contracts and the way our company works. We want that consistent voice with the individuality associated with the person. Fyxer enables both of those things.

Why it worked where others failed:

- Context is everything: Fyxer understood contracts, policies, and client nuances

- Drafts in your voice: Each staff member's voice remained distinct and human

- Knowledge-base learning: New hires got instant access to company information

- No robotic responses: Clients felt they were talking to real people who cared

The difference was immediate. His team could respond accurately and quickly. New hires onboarded faster because the knowledge-base provided structured answers they could learn from.

The staff have really dived into it—if someone took it away from me, my life would be hellish. I wouldn't want to go back to the way it was before. For my staff as well as me, in a good way, we're addicted. It's part of the DNA of our company now.

Hours returned to strategy

Adam personally reclaimed 2.5+ hours daily—time redirected from inbox management to business growth and strategy.

Before I used to spend three hours on my email inbox, and now I spend 30 minutes. That's direct human labor cost savings, and the time savings compound across a global team.

Client churn reversed

The ROI went beyond time savings. Complaints were being missed and unclear responses were creating friction. With Fyxer, clients got professional, fast, accurate responses that maintained personal connection.

When I started drilling into the way our staff were communicating—very educated, very smart people—there were still things lost in translation. Client issues, client complaints being missed because we weren't communicating clearly enough. There was an element of client churn based on our communication not being clear.

Seamless onboarding

Hiring 650 people monthly means onboarding is a constant challenge. Fyxer's knowledge-base gave new hires structure and framework answers immediately, helping Bruntwork onboard staff 50% faster.

"When you're new and working in a new company, there's a lot to learn. A real advantage with Fyxer is they're given questions and the knowledge base already has the answers. They're given the structure and framework of the answer to give to the client. That saves enormous time going through our internal wiki or asking people. We can onboard staff a lot faster. That's also a huge ROI.

Bruntwork are not slowing down. Their goal is to double in size, and they’re on track.

Fyxer isn't just a productivity tool for Bruntwork. It allows them to scale their team globally while maintaining the communication quality that wins and retains clients.

In an industry where execution speed determines winners, Bruntwork made sure communication would never be a barrier again.