Time is money, literally
Knight Frank operates in one of the most time-sensitive industries. When a buyer is ready to view a property or a client needs urgent advice on market conditions, every minute counts.
For agents managing 15-20 active listings, coordinating viewings, preparing detailed market valuations—there needs to be a smarter way to handle the volume.
Their challenge
- High-volume communications from multiple stakeholders
- Meeting documentation across consultations, internal briefings, and property viewings
- Time-intensive admin tasks competing with relationship building
- Context management across dozens of client threads, and compliance requirements
- Speed matters in an industry where the fastest agent wins
Knight Frank's property professionals needed a solution that would help them stay organized and responsive without adding complexity to their workflows. With aggressive growth targets across multiple property sectors, efficiency became a priority.
A tool that works the way Knight Frank does
Knight Frank didn't need another platform to learn. They needed something that would slot into existing workflows from day one.
Enter: Fyxer. With no lengthy onboarding and a 20-minute setup, the team was up and running immediately. 83% of users found it easy to use, and within the first month, people were already reporting confidence scores of 7.5 out of 10. Fyxer learns each person's writing style, meaning draft responses felt personal rather than generated.
From there, the impact spread across the business. Agents found their inboxes organised before the day began, with urgent client communications surfaced automatically. Automatic meeting notes captured the details that matter: buyer preferences, property specifics, and next steps. Residential agents developed a faster response time to client emails, and started to dedicate more time to building relationships. Senior leaders gained clearer oversight of what was happening across their teams, while those in operations found internal communication noticeably smoother.
It all ran inside Outlook, without disrupting the workflows Knight Frank already relied on. As one agent emphatically put it: "Please don't get rid of it—the best investment in years."
More time for what matters
On average, Knight Frank's team saves 3.45 hours per person per week, with 13% saving one to two hours every single day. For professionals managing high-value transactions, that time translates directly to revenue.
Teams then freed up time to work on important documentation and reporting (53%), deep focus work like proposals and market analysis (47%), and client meetings (32%).
Beyond that, teams found more time for property viewings, client proposals and valuations, networking, and market research: work that actually moves the needle.
It removes repetitive thinking and turns actions into communication.
Up and running in seconds
ease of use — no training required, immediate productivity gains
agree Fyxer frees up time for high-value activities
regularly use email drafts to accelerate client communications
rely on meeting notes for property viewings and consultations
Knight Frank is just getting started
Three and a half hours a week, multiplied across a global team, adds up fast. For Knight Frank, those hours are quietly compounding into something significant.
Those hours are going back into client relationships, sharper proposals, and the strategic work that wins business. As Knight Frank rolls Fyxer out across new teams, divisions, and emerging markets, the gap between them and slower-moving competitors gets wider.
In an industry where the sharpest, most responsive firm wins, that edge compounds. Knight Frank knows it—and they're leaning in.
