Yannis Karagkiouloglou is a customer support and experience leader with over 14 years in the SaaS industry. His career spans global support operations, technical account management, and customer retention, with a particular focus on data-informed strategy and process optimization.
At Fyxer, Yannis shares his practical insight grounded in real operational experience. Whether the question is about automation, team structure, or how AI tools are changing the expectations customers bring to every interaction, his answers are shaped by years of doing the work.
Experience
- Head of Customer Support, Fyxer
- Director of Customer Support, WeTransfer
- Manager of Product Operations, Meta
- Head of Global Product Support, Beamery
- Enterprise Support Manager, Box
Education
- BSc in Information Technology from University of Hertfordshire
Recent posts featuring Yannis Karagkiouloglou
How to write an email to customer service (with templates)
A support agent reads your email more closely than you think. Here's how to write one that gets a faster, more helpful reply.
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How to write a customer service email: Tips and templates for success
Master the art of writing customer service emails with expert tips, professional templates, and real examples that build trust and improve support.