Roxana Khalilifar has spent her career sitting at the point where technical complexity meets the people experiencing it. Her background is in product analytics and enterprise technical support, where she’s worked with some of the most demanding clients in the recruitment technology space.
Her computer science background and software engineering training give her a working understanding of what's happening beneath the surface, not just what's visible to the user.
At Fyxer, Roxana works on the Product Support team, which puts her at the front line of how users experience the product day to day. Working directly with users means she knows which parts of the product earn trust and which parts still need work, whilst working very closely with engineering to bridge the gap between the customer and the issue they are facing. Part of that is knowing the email providers in real depth. Each email provider, like Gmail and Outlook, behaves differently, and understanding those differences is central to how she approaches a support query.
Experience
- Senior Product Support Specialist, Fyxer
- Senior Product Analyst, Bullhorn
Education
- BSc in Computer Science from University of Hertfordshire
- Software Engineering Bootcamp from General Assembly
Recent posts featuring Roxana Khalilifar
Google Groups: What it is and how to use it
Google Groups lets teams share one email address and manage group conversations. Here's what it is, how to create one, tips for best use, and when to use something else.
What is an email alias and how does it work?
One inbox, multiple addresses. Here's how to create an email alias in Gmail, Outlook, or iCloud, and how to make it work for you.
Email triage: How to sort faster and respond smarter
Email triage is straightforward in theory. Here's why most systems collapse at volume and what actually makes them last.