Gemma Osula has spent her career turning organizational complexity into operational clarity.
From managing national training networks to leading client success at scale, her work has consistently sat at the intersection of people, process, and performance. At Pickle, she brings that same lens to building the client experience from the ground up, coaching teams of 50+, overseeing service delivery, and redesigning how enterprise accounts were managed. Her consultative approach increased contract values by an average of 200%.
Gemma's expertise in executive support and high-volume communication makes her a sharp voice on what it actually takes to keep senior professionals organized and effective. She knows firsthand how much time gets lost to administrative work that should be handled faster, and what it looks like when it isn't.
Experience
- Managing Director, Pickle
- Director of Client Services, Pickle
- Director of Change and Transformation (Client Success), Pickle
- Head of Client Success, Pickle
- Assurance Consultant, Uniac
- Apprenticeship Support Assistant, Cogent Skills
- Provider Relationship Manager, National Skills Academy for Food and Drink Manufacturing
- Client Relationship Manager, SETA Training & Advisory Services Ltd
- Network Services Manager, The National Skills Academy for Process Industries
- Project Manager, The National Skills Academy for Process Industries
- Executive Officer, Government Office North West
Education
Recent posts featuring Gemma Osula
AI for executive assistants: What works and what doesn't
Executive assistants juggle email, meetings, scheduling, and communication on behalf of others. Here's where AI genuinely helps, where it still falls short, and why the role isn't going anywhere.
AI vs virtual email assistant: Which is right for you?
From inbox triaging to reply drafting, here's how an AI email assistant compares to a virtual assistant for email management.