Fyxer AI Security & Privacy

If you login to Fyxer and delete your account, your inbox will revert to how it was before.

If you'd like your drafts to include your signature please go into the Preference< tab and scroll down to the email signature section. Copy and paste your signature from the settings page on Gmail/Outlook into our signature box and press "Update".

Fyxer AI can't send emails on your behalf. It's impossible for us to do so. We only draft your emails.

Yes! Fyxer AI learns and adapts to your needs, helping you stay in control of your inbox.<ul class='my-3'><li><strong>Smart Categorization</strong>: Emails are automatically sorted into categories like "To Respond," "FYI," or "Marketing" based on content and sender.</li><li><strong>Personalized Inbox Management</strong>: Decide which categories stay in your inbox and which are moved into folders for a cleaner, more focused workspace.</li><li><strong>Refine your email categorization</strong>: If an email is miscategorized, you can update its category manually. Fyxer AI learns from your corrections over time to improve accuracy, <strong>however it does not store or use your data for model training.</strong></li></ul>To adjust your email categorization preferences, visit <strong>app.fyxer.com > Preferences > Email Categorization</strong>.

It's quick and easy! <ol><li>Go to <a href='https://www.fyxer.com' class='underline text-blue-500'>www.fyxer.com</a> and click "<strong>Sign Up</strong>"</li><li><strong>Connect your email</strong> (Gmail or Outlook) next</li><li>Now you are inside what we call the <strong>Fyxer dashboard</strong>. To customize your email Fyxer settings head to Settings > Preferences and toggle on "Email categorization" and "Draft replies"</li></ol><p><strong>Start using Fyxer AI</strong> - it will immediately begin sorting emails and drafting replies to help streamline your workflow.</p><p>You can always adjust your settings in the <strong>Fyxer dashboard</strong> to tailor the experience to your needs.</p>

You can decide if Fyxer asks to join all of your meetings or only those that you host in <a href='https://app.fyxer.com/org/15364650-3cc5-4510-8dca-51a99cbffdbb/settings' class='underline text-blue-500'>Preferences</a>.<ul><li>When you have a video meeting, Fyxer will ask to join the meeting to take notes. The meeting host will need to let it in, and can always kick it out, just like any other attendee.</li><li>When you finish the meeting, you will find a follow up email in your drafts ready to be sent to the attendees. Attendees of the meeting will be sent a link to the meeting recording and notes.</li></ul>

Fyxer works seamlessly with both Gmail and Outlook but operates slightly differently due to the underlying structures and features of these platforms. <br> Unlike Gmail's labels, <strong>Outlook uses categories and folders:</strong><ul><li><strong>Categories</strong> are <strong>color-coded tags</strong> applied to emails.</li><li><strong>Folders</strong> physically <strong>move emails out of your inbox</strong>.</li></ul></li>When Fyxer AI processes an email:<ul><li>It <strong>assigns</strong> a category (e.g., "1: to respond", "2: FYI").</li><li>The default settings are toggled on for all emails to stay in the inbox, except for meeting updates and marketing emails to be filed away in their folder.</li><li>The settings you choose are personal preference, you may choose that the email either stays in the inbox or be moved into a corresponding folder.</li></ul></li>Example: An email marked "1: to respond" will either:<ul><li>Stay in the inbox with the red "1: to respond" category (if you prefer to keep it visible).</li><li>Move to the "1: to respond" folder (if you have disabled a category in your Fyxer settings).</li></ul></li></ul> Get more information on how Fyxer works with Outlook in our <a href='https://intercom.help/fyxerai-helpcenter/en' class='underline'>help guide</a>.

Any email in the To Respond folder will have a draft written. If you would like a draft written for an email in a different folder, move it into the To Respond folder.

Fyxer AI takes the work out of writing emails by automatically drafting responses when an email is marked as "<strong>To Respond</strong>".<ul><li><strong>Find your drafts</strong> in the Drafts folder or directly within the email thread if conversation view is enabled.</li><li><strong>Manually request a draft</strong> by forwarding an email to <strong>ai@fyxer.com</strong> if you need a response on demand.</li><li><strong>Refine as needed</strong> - you can edit or discard drafts before sending, ensuring each response matches your tone and intent.</li></ul>If you're not seeing drafts, check that <strong>conversation view is enabled</strong> in your email settings or review your Fyxer AI preferences in the dashboard.

Yes, absolutely. If Fyxer AI doesn't meet your needs, you can delete your account, and your inbox will immediately return to its original state. This will also cancel your subscription with Fyxer. All changes made by Fyxer AI will be undone, including the automatic removal of all folders in Outlook and Gmail, ensuring your system is fully restored to how it was before using the tool.<p>To completely disconnect, go to <strong>Settings > Integrations</strong> and delete your email and calendar connection.</p>

Absolutely. Our partner company Fyxer People is a community of top operations and support professionals offering total flexibility & access on demand. <a href='https://www.fyxerpeople.com/' class='underline text-blue-500'>Visit the site here to find out more.</a>

Login to Fyxer and go to the "Preferences" tab to customize the set-up.<p><strong>For Microsoft users - Why are my folders empty?</strong><br>When you sign up, we only file emails categorized as "Marketing" or "Notification" into folders. If you want to file different categories, go to the Preferences tab and scroll to the "Emails to show in main inbox" section.</p>

We do not offer discounts, but any special offers available apply to all users equally. To check for current offers, head to the <strong>Billing</strong> tab in your Fyxer dashboard at <a href="https://app.fyxer.com" class='underline text-blue-500'>app.fyxer.com</a>

If you'd like Fyxer AI to help you with scheduling, you must have connected your calendar during signup or from the Integrations page. <a href="https://intercom.help/fyxerai-helpcenter/en/articles/10944788-smart-scheduling-links-what-they-are-and-how-they-work" class='underline text-blue-500'>You can see how our scheduling feature works here</a>.

If you get it for your team, Fyxer will learn faster from all of the emails and video calls across your business. This means it will write better emails and meeting notes.<p>If you get it for a team of more than 10 people, you can unlock advanced features. Talk to our sales team to learn more.</p>

Fyxer AI accesses only the data necessary to organize your inbox, draft responses, and assist with meeting notes.<ul><li>Emails: Used to categorize, prioritize, and draft replies, but <strong>never stored permanently</strong>.</li><li>Calendar: Checked to suggest meeting times but <strong>not shared with third parties</strong>.</li><li>Meeting Notes: Recorded <strong>only if the AI Notetaker is enabled</strong> for a meeting.</li></ul>Fyxer AI follows strict <strong>SOC2</strong>, <strong>GDPR</strong>, and <strong>ISO27001</strong> compliance standards to ensure your data remains private and secure.

<strong>Security is our priority.</strong> Fyxer AI uses enterprise-grade encryption and complies with global data protection standards.<ul><li><strong>Your emails and calendar data are not stored or used to train 3rd party AI models.</strong></li><li><strong>All AI-generated emails/calendars can be seen only by the customer who has the product. Administrative access, for Fyxer, is granted on a case by case basis and read only.</strong></li><li><strong>You can customize privacy settings</strong> to restrict AI learning from certain email addresses (e.g., HR or confidential conversations).</li></ul>

Fyxer AI is designed to save you an hour every day by streamlining email management and meetings. We offer flexible pricing plans to fit different needs, whether you're an individual user or part of a larger team. Here's a breakdown of what each plan includes:<br><br><strong>Standard Plan</strong> - Ideal for individual users who want AI-powered email management.<ul><li>AI-generated email drafts.</li><li>Email categorization and smart inbox organization.</li><li>Meeting Notetaker with AI summaries.</li><li>Limited integrations with productivity tools.</li><li>Basic customer support.</li></ul><strong>Best for:</strong> Professionals looking to streamline their email workflow and save time on responses.<br><br><strong>Professional (Pro) Plan</strong> - Suited for power users and small teams who need more customization.<ul><li>Everything in Standard +</li><li>Advanced AI customization (tone of voice, structured responses).</li><li>Priority access to new features.</li><li>Enhanced meeting summaries with key takeaways.</li><li>Custom branding for Meeting Notetaker.</li><li>Additional email and calendar automation.</li><li>Faster customer support response times.</li></ul><strong>Best for:</strong> Users who need more control over AI responses and branding or rely on meeting summaries regularly.<br><br><strong>Enterprise Plan</strong> - Designed for teams and organizations that need full AI-powered workflow automation.<ul><li>Everything in Pro +</li><li>Advanced team collaboration tools.</li><li>AI-powered team insights and analytics.</li><li>Custom integrations with CRM and productivity tools (e.g., HubSpot).</li><li>Dedicated account manager and priority support.</li><li>Enhanced security and compliance features.</li><li>Tailored onboarding and training for teams.</li></ul><strong>Best for:</strong> Companies looking for enterprise-grade AI support, deeper analytics, and full integration into their workflows.<br><br>For full pricing details, visit <a href='www.fyxer.com/#pricing-section' class='underline text-blue-500'>www.fyxer.com/#pricing-section</a> or contact our team for a custom quote.