FYXER is a community of exceptional operations and support professionals who we call Fyxers.
We free individuals, business leaders and entire teams from time-consuming tasks. You can work with us on a rolling monthly or one-off project basis. Or use our recruitment service to make a permanent hire.
FYXER was launched with a simple idea - to create better and more fulfilling working days for as many people as possible. We began life offering a virtual assistant service to CEOs and founders. Today we offer a complete solution to flexibly hire exceptional support across your entire team.
Our community of Fyxers and our own core team are mainly based in the UK and South Africa. We are proud to have grown a community of highly motivated, experienced and talented individuals based across two continents.
We are able to work across any time zone and have built international teams for a number of our clients.
"Our leadership team felt that their output noticeably increased thanks to the reduction of tasks and distractions. This was particularly important as we were going through a crucial growth phase. I would recommend FYXER very strongly to anyone."
“Given the size and scope of MSF’s operations, we needed a fast, responsive service that could provide support when we needed it. With FYXER, that’s exactly what we got. Straight from the off, they reduced the pressure on our support team, carrying out tasks professionally and to a very high standard”.
“My team of Fyxers is an invaluable resource. I trust them fully with all the projects they take on and some of the information that I share, I don’t feel I could share with anyone else. Whatever I do, I know FYXER has got my back”.
“As we grew, so did the demands on my focus, so I decided to hire FYXER on a flexible basis. I was so taken with the impact that expanding the service to the whole senior leadership team was a no-brainer and the results speak for itself: FYXER enabled us to keep our focus and continue our rapid progress”.
After an initial discovery call, we will put forward a proposal and ask for you to give us the go-ahead. Once the contract is signed we can deploy your bespoke team of Fyxers within 24-72 hours.
HOW DO YOU CHOOSE MY TEAM OF FYXERS?
After our discovery call we create a team from our pool of talent that is matched to your particular needs. One advantage of working with FYXER is that you gain a team with multiple skill sets, experiences and capacities, working across different time zones.
What happens in my first few days working with FYXER?
In your kick-off call with your Account Director and lead Fyxer we will discuss current priorities and urgent tasks, also confirming the style of communication and working that best suits you. Once we are set up on your systems your Fyxers will start owning tasks on day 1.
Will I always work with the same person?
You will have a dedicated Fyxer who leads the day to day delivery of work for you, supported by a team of Fyxers, matched to your specific needs. Our account management team will be your main point of contact and trusted advisors at every stage of working with FYXER.
What happens when my Account Director or MY Fyxers are on holiday?
Because you will have a team supporting you, it means when your AD or any Fyxers are away, there is always someone that is familiar with your needs and the specific support you receive from FYXER. This ensures you receive a consistent level of service.
What does the day to day experience look like for me?
We create a communication and management structure tailored to what works best for you. You will have regular and open communication channels to confirm tasks and priorities with your Fyxers, this usually involves a combination of Slack, email and calls alongside more structured weekly stand ups. Each month you have a monthly meeting with your Account Director to cover strategic priorities, feedback and any new projects or areas you need help with. Once onboarding is complete, your Fyxers use your systems so will be executing tasks and owning workstreams in the background whilst you get on with the important stuff.
How does FYXER handle sensitive information?
Data security and confidentiality are of the utmost importance to us. We use secure, encrypted software which gives you the ability to share sensitive data, whether personal or business, safely and securely with FYXER. A fundamental pillar of your relationship with FYXER is having total trust that any confidential information you share with us will be treated as such.
Will I meet my Fyxers in person?
We do meet clients in person regularly, however we pride ourselves on our ability to work remotely and the majority of our relationship will be remote.
How do you deal with offline or IRL tasks?
We have working hubs in cities including New York, San Francisco, London, Manchester, Cape Town and Doha and local partners who can deliver in person tasks in other major cities across the world.
What if I need support outside the scope of your regular services?
Our support extends across executive, business and personal tasks. Read more on our services page. However, if you need help beyond our regular services you can discuss this with your Account Director and we will create a bespoke solution.