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Arbor’s leadership team were looking for a flexible solution to both handle executive assistant tasks and increase capacity in the ops team.
Arbor is on a mission to transform the way schools work for the better. Over 4,300 schools and MATs use its platform and products to work more collaboratively, free staff from busywork and drive their schools forward.
Two aspects of our proposition made a real difference to Arbor: the scalability of our support - you can start small and then flex up - and the variety of skills on offer within our community of Fyxers.
Arbor’s leadership team were looking for a flexible solution to both handle executive assistant tasks and increase capacity in the ops team.
We saw our support for Arbor as being split into two parts: execution and strategy. On the way in we wanted to have an immediate impact tackling groaning task lists by transferring ownership to Arbor’s team of Fyxers. As we got to know the client better, we drew on our experience working with high growth businesses to implement more efficient operations processes and strategy wherever we saw an opportunity to.
Travel and accommodation organisation was a drain on time, money and energy. So we launched a slicker and more cost-effective process to manage it. To pick out a few specific examples we have handled all planning for a team trip to Belfast, liaised with airlines to rescue baggage and organised venues and restaurant bookings for a key team meeting in London.
Our fundamental aim is to create a smoother, more fulfilling working day for everyone we supported at Arbor. For an individual this can be as simple as improving email inbox sanity and clarity. We created a daily digest, highlighting priority messages and actions, saving time and stress trawling through inboxes. Support for other stakeholders included managing expense claims, event planning and owning specific HR tasks.
Initially we built a team of Fxyers to support the CRO, owning a range of executive assistant tasks and workstreams, including diary and inbox management, travel planning and HR support with team reviews.
Our partnership evolved from launching with one member of Arbor’s team into working with six stakeholders across the business, offering both executive and business support. To pick out a few examples, we have supported finance with expense administration, assisted with event organisation for ArborFest and acted as an operations buffer across the business.
