Should I hire an in-house or remote assistant?

Posted by Archie on 30/08/17 10:00

The term ‘assistant’ can seem ambiguous: with so many potential facets to the role, it can be difficult to pinpoint what level of service is provided. In some cases, it’s primarily about clerical work, in others it’s all about organisation. Some people will look to their assistants for market research and analysis others to relieve administrative burden. There is near-endless scope when it comes to an assistant and, like with any hire, finding the right fit for your business is essential.

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Yet, finding the perfect assistant can seem an arduous task, especially if you aren’t entirely sure what’s out there. In this blog, I have therefore set out the pros and cons of the two principal types of personal assistant: the in-house and the remote.


 

In-house

Remote (FYXER)

Accessibility

  • Direct interaction during traditional working hours.

  • Instant accessibility via phone / email during traditional working hours.

Capacity

  • Full-time role could lead to hours of unnecessary use.

  • Time could be stretched as business grows / unable to keep up with increased workload.

  • Hour-by-hour basis – only pay for the assistance you actually need.

  • Can add hours as business grows to cover increased workload.

Cover

  • Need to organise alternative cover for holiday leave or sickness.

  • Seamless cover during holiday or sick leave.

Expertise

  • Varies depending on hire.

  • All Fyxers have 5-15 years of executive assistant experience and are trained and tested in managing executives.

In-person tasks

  • Ability to meet and greet clients and converse with you face-to-face.

  • Ability to sit-in for important meetings.

  • Part of a team who can carry out in-person tasks at short notice.

Management

  • Need to manage assistant’s work schedule and evaluate performance.

  • Self-managing.

  • Each Fyxer has a team lead who works to build bespoke KPIs and conducts monthly reviews.

Personal

  • Solely working for you.

  • Opportunity to develop strong personal relationship.

  • Specifically matched to suit your needs.

  • You are treated as the client, not the employer.

  • Every Fyxer fosters deep and personal relationships with their clients.

Recruitment

  • Time spent looking for suitable person.

  • Hiring in this area isn’t necessarily your competency.

  • Removal of hiring burden; can be set up within a week.

  • FYXER will match the assistant to the executive’s needs.

Skills

  • Limited to the knowledge and expertise of one person.

  • Can draw on expertise of an office of virtual assistants.

  • Will be connected to a verified partner for specialist tasks.

Training

  • Human cost of on-boarding assistant.

  • Fyxer on-boards the assistant using an account dossier on you and your preferences.

 

These are of course generalisations and an assistant should be tailored to suit your needs. At FYXER, this is our bread and butter and we pride ourselves on matching our clients with their perfect assistant.

However, it is not just about finding the perfect match. Businesses must look at their bottom line too.

 

In-house

Remote (FYXER)

Hard costs

  • Salary – £40-50,000 pa (according to job search site Glassdoor).

  • National Insurance contribution – circa £3300.

  • Desk rental – £6,000 per year (@ £500 per month)

  • Potential recruitment fee – £8,000-10,000 (@ 20% of salary).

  • Fee – £12,600 per year.

Soft costs

  • Recruitment time.

  • Interview time.

  • New employee set up costs.

  • Initial application.

 

Gone are the days when hiring a full-time, salaried member of staff was a prerequisite of having an assistant. Thanks to technological advances, the efficiency benefits of having an assistant can now be reaped remotely at a fraction of the cost.

Topics: Virtual Assistants, Executive Assistants, PA, Personal Assistant, remote assistant