Topics:
virtual assistants, executive assistants, outsourcing
Posted by:
Georgina
on
March 13, 2020

How to run a remote team during the COVID-19 pandemic

So, someone in your office building has a suspected case of Coronavirus and you’re sending your team home to work remotely. How are you going to implement this to ensure business continuity? FYXER has been a fully virtual business for nearly a year now. Our entire team works from home and we’ve learnt a lot on how to make working remotely a storming success, here are my top five points to get you started:

1. Set the conditions for success

Desk, chair, natural light and a quiet space. Make sure you’re comfortable, can concentrate and have a space you’re able to work in.

2. Communication

For business as usual, transparent communication for your team and to your customers is integral. If anything - over communicate. Use Zoom, Slack and pick up the phone!

3. Project Management

Ensure nothing slips through the cracks. Build on your communication to monitor workflow and projects with Asana, Monday, Confluence or Trello.

4. Security

It may seem like common sense, but 2-step verification and password protection should be a given. Don’t let business as usual open up the risk of a data breach. Educate your team on how to mitigate this.

5. Mindset

Get your team on board with this. Working from home is a skill the team and the company need to cultivate. Create a culture where everyone is supporting each other and maintaining a cohesive, positive team bond. This is the foundation to your success. Ensure you remain productive, maintain work/life boundaries and, if self-isolation allows, get out of the house!

I think you’ll be surprised at how well working remotely could suit you, your team and your company - let's see if you go back to your office full time after experiencing the multiple benefits of working remotely.

Trusted by high perfoRmance teams

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“It feels as if I’m getting 15-20 hours of my personal time back, giving me back my sanity. Do I feel less stressed? Yes, one million percent.”

FAQ's

HOW Long does it take to get started?

After an initial discovery call, we will put forward a proposal and ask for you to give us the go-ahead. Once the contract is signed we can deploy your bespoke team of Fyxers within 24-72 hours.

HOW DO YOU CHOOSE MY TEAM OF FYXERS?

After our discovery call we create a team from our pool of talent that is matched to your particular needs. One advantage of working with FYXER is that you gain a team with multiple skill sets, experiences and capacities, working across different time zones.

What happens in my first few days working with FYXER?

In your kick-off call with your Account Director and lead Fyxer we will discuss current priorities and urgent tasks, also confirming the style of communication and working that best suits you. Once we are set up on your systems your Fyxers will start owning tasks on day 1.

Will I always work with the same person?

You will have a dedicated Fyxer who leads the day to day delivery of work for you, supported by a team of Fyxers, matched to your specific needs. Our account management team will be your main point of contact and trusted advisors at every stage of working with FYXER.

What happens when my Account Director or MY Fyxers are on holiday?

Because you will have a team supporting you, it means when your AD or any Fyxers are away, there is always someone that is familiar with your needs and the specific support you receive from FYXER. This ensures you receive a consistent level of service.

What does the day to day experience look like for me?

We create a communication and management structure tailored to what works best for you. You will have regular and open communication channels to confirm tasks and priorities with your Fyxers, this usually involves a combination of Slack, email and calls alongside more structured weekly stand ups. Each month you have a monthly meeting with your Account Director to cover strategic priorities, feedback and any new projects or areas you need help with. Once onboarding is complete, your Fyxers use your systems so will be executing tasks and owning workstreams in the background whilst you get on with the important stuff.

How does FYXER handle sensitive information?

Data security and confidentiality are of the utmost importance to us. We use secure, encrypted software which gives you the ability to share sensitive data, whether personal or business, safely and securely with FYXER. A fundamental pillar of your relationship with FYXER is having total trust that any confidential information you share with us will be treated as such.

Will I meet my Fyxers in person?

We do meet clients in person regularly, however we pride ourselves on our ability to work remotely and the majority of our relationship will be remote.

How do you deal with offline or IRL tasks?

We have working hubs in cities including New York, San Francisco, London, Manchester, Cape Town and Doha and local partners who can deliver in person tasks in other major cities across the world.

What if I need support outside the scope of your regular services?

Our support extends across executive, business and personal tasks. Read more on our services page. However we if you need help beyond our regular services you can discuss this with your Account Director and we will create a bespoke solution.