Welcome to the new era of EA and operations support: FYXER allows you to add vetted talent to your team with total flexibility.
Combining the skills of executive assistants with a unique team structure and the latest workplace tech, FYXER's service brings all the productivity benefits of having an assistant without any of the costly baggage (i.e. hiring, salary and management costs). How do you get started? Follow this three-step plan.
FYXER's support service is not homogenous. From light-touch virtual assistants to hands-on teams of doers, routine clerical work to in-depth market analysis, ad-hoc assistance to monthly contracts, there is near-endless scope to the type of support provided. As such, it’s important to work out what you need from the outset, which can be tough if this is your first time hiring external support.
At FYXER, we match executive teams with bespoke support. After analysing your industry, workload and specific requirements, we create an external support team that is perfectly-suited to your needs by following this simple process:
Email or telephone? Daily updates or weekly meetings? To make the most out of our service, it’s crucial to set up clear operating procedures and processes at the start. While these can develop over time, having an initial basis sets the foundations for a successful partnership. These are the three core procedures to agree.
Agreeing procedures and sticking to them is vital, but so is regularly reviewing them to ensure they’re fit for purpose and whether improvements can be made.
As every manager knows, delegation is a nuanced skill. From the ‘what’ and ‘when’ to the ‘how’ and ‘who’, effective delegation is an art form that is learnt over time. For some business leaders and managers, it can be hard to let go, especially for those that have never worked with external support before. It can also be difficult knowing what tasks to share and what is covered by their remit. At the beginning of the relationship, the key is speaking to your external support, understanding the possibilities and delegating simple tasks for an immediate impact.
But it doesn’t stop there. As we get to know you and your business better, we will use our expertise and experience to suggest more workflows and projects we could take on.
Sit back and count the hours
"It feels as if I’m getting 15-20 hours of my personal time back, giving me back my sanity. Do I feel less stressed? Yes, one million percent." Steve Quinn, Blenheim Chalcot.
At FYXER, the first few weeks of a new client relationship are some of the most satisfying. That’s because every client is amazed by how many hours they get back. In our estimates, the average team member saves three hours per day on average. With that additional time, you can really focus on what matters, be it driving the business forward or spending more quality time with family.
“It feels as if I’m getting 15-20 hours of my personal time back, giving me back my sanity. Do I feel less stressed? Yes, one million percent.”
After an initial discovery call, we will put forward a proposal and ask for you to give us the go-ahead. Once the contract is signed we can deploy your bespoke team of Fyxers within 24-72 hours.
After our discovery call we create a team from our pool of talent that is matched to your particular needs. One advantage of working with FYXER is that you gain a team with multiple skill sets, experiences and capacities, working across different time zones.
In your kick-off call with your Account Director and lead Fyxer we will discuss current priorities and urgent tasks, also confirming the style of communication and working that best suits you. Once we are set up on your systems your Fyxers will start owning tasks on day 1.
You will have a dedicated Fyxer who leads the day to day delivery of work for you, supported by a team of Fyxers, matched to your specific needs. Our account management team will be your main point of contact and trusted advisors at every stage of working with FYXER.
Because you will have a team supporting you, it means when your AD or any Fyxers are away, there is always someone that is familiar with your needs and the specific support you receive from FYXER. This ensures you receive a consistent level of service.
We create a communication and management structure tailored to what works best for you. You will have regular and open communication channels to confirm tasks and priorities with your Fyxers, this usually involves a combination of Slack, email and calls alongside more structured weekly stand ups. Each month you have a monthly meeting with your Account Director to cover strategic priorities, feedback and any new projects or areas you need help with. Once onboarding is complete, your Fyxers use your systems so will be executing tasks and owning workstreams in the background whilst you get on with the important stuff.
Data security and confidentiality are of the utmost importance to us. We use secure, encrypted software which gives you the ability to share sensitive data, whether personal or business, safely and securely with FYXER. A fundamental pillar of your relationship with FYXER is having total trust that any confidential information you share with us will be treated as such.
We do meet clients in person regularly, however we pride ourselves on our ability to work remotely and the majority of our relationship will be remote.
We have working hubs in cities including New York, San Francisco, London, Manchester, Cape Town and Doha and local partners who can deliver in person tasks in other major cities across the world.
Our support extends across executive, business and personal tasks. Read more on our services page. However, if you need help beyond our regular services you can discuss this with your Account Director and we will create a bespoke solution.