Topics:
virtual assistants, fyxer
Posted by:
Archie
on
February 27, 2022

Getting the most out of your virtual assistant

After coming to the conclusion that a virtual assistant would help your business become more efficient, free up your time and help your business grow, you’ve decided to make the positive step of hiring your own Fyxer. The next step is ensuring that you make the most of it.

Clint Eastwood famously said: “what you put into life is what you get out of it”; the same is true for virtual assistants. If you want to get passed simply outsourcing ad-hoc tasks and truly appreciate the value of a proactive assistant, you need to invest time and emotion into the relationship.

Step 1: Set up operating procedures

  • As a first port of call, your dedicated Fyxer will meet with you in person to establish a professional relationship and discuss how you like to work.
  • Together, you should then establish basic operating procedures that fit with your needs and schedules.
  • This would include, for example, the favoured means of communication (email, phone, instant messenger) and devising regular catch-ups (e.g. Monday briefing).
  • These will develop over time, but at the first instance, we find it beneficial for both parties to establish a basic working structure.

Step 2: Get that in-tray off your desk

  • For those who haven’t seen an assistant in action before, de-cluttering your in-tray should be one of the first steps you take. This includes those thoughts that have been sitting in the back of your head, those half-finished to-do lists and those sporadically scribbled post-it notes.
  • We always ask our new clients: “what are the things you have pushed to the back of your mind for the last three months?” Without fail, there is always a bill needing to be paid or an outstanding invoice.
  • These are great tasks an assistant can execute immediately and usually offers an immediate return on your investment.

Step 3: Engage/Invest emotionally

  • Once an assistant has proved their worth by addressing those ad-hoc tasks, you should widen your train of thought and consider how an assistant can help you further, both inside and outside of your working life.
  • A good assistant, by definition, thinks and acts on your behalf. As such, the greater portion of your life that you invest into them – the more responsibility that you delegate –  the greater the return.
  • By working together with your assistant, you should scope out what these areas might be, so that your assistant can begin to make a long-term impact on your life.
  • These could be low-value tasks that you don’t need to do yourself (e.g. booking train tickets), tasks that you dislike doing (e.g. managing expenses) or tasks you cannot perform yourself (e.g. proofreading with a fresh perspective).

Step 4: Behavioural change

  • As your assistant becomes more in tune with your life, you should begin to rethink your working practices, whereby it becomes second nature to delegate certain tasks.
  • Adapting your behaviour will enable your virtual assistant to fulfil their potential, which will in turn help your business fulfil its potential.

The relationship between you and your virtual assistant is for the long-term and will necessarily evolve over time. Your dedicated Fyxer will work tirelessly and efficiently with you during that period, so you have the maximum amount of time to spend doing what you love whilst helping to grow your business.

Trusted by high perfoRmance teams

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STEVE, Blenheim chalcot

“It feels as if I’m getting 15-20 hours of my personal time back, giving me back my sanity. Do I feel less stressed? Yes, one million percent.”

FAQ's

HOW Long does it take to get started?

After an initial discovery call, we will put forward a proposal and ask for you to give us the go-ahead. Once the contract is signed we can deploy your bespoke team of Fyxers within 24-72 hours.

HOW DO YOU CHOOSE MY TEAM OF FYXERS?

After our discovery call we create a team from our pool of talent that is matched to your particular needs. One advantage of working with FYXER is that you gain a team with multiple skill sets, experiences and capacities, working across different time zones.

What happens in my first few days working with FYXER?

In your kick-off call with your Account Director and lead Fyxer we will discuss current priorities and urgent tasks, also confirming the style of communication and working that best suits you. Once we are set up on your systems your Fyxers will start owning tasks on day 1.

Will I always work with the same person?

You will have a dedicated Fyxer who leads the day to day delivery of work for you, supported by a team of Fyxers, matched to your specific needs. Our account management team will be your main point of contact and trusted advisors at every stage of working with FYXER.

What happens when my Account Director or MY Fyxers are on holiday?

Because you will have a team supporting you, it means when your AD or any Fyxers are away, there is always someone that is familiar with your needs and the specific support you receive from FYXER. This ensures you receive a consistent level of service.

What does the day to day experience look like for me?

We create a communication and management structure tailored to what works best for you. You will have regular and open communication channels to confirm tasks and priorities with your Fyxers, this usually involves a combination of Slack, email and calls alongside more structured weekly stand ups. Each month you have a monthly meeting with your Account Director to cover strategic priorities, feedback and any new projects or areas you need help with. Once onboarding is complete, your Fyxers use your systems so will be executing tasks and owning workstreams in the background whilst you get on with the important stuff.

How does FYXER handle sensitive information?

Data security and confidentiality are of the utmost importance to us. We use secure, encrypted software which gives you the ability to share sensitive data, whether personal or business, safely and securely with FYXER. A fundamental pillar of your relationship with FYXER is having total trust that any confidential information you share with us will be treated as such.

Will I meet my Fyxers in person?

We do meet clients in person regularly, however we pride ourselves on our ability to work remotely and the majority of our relationship will be remote.

How do you deal with offline or IRL tasks?

We have working hubs in cities including New York, San Francisco, London, Manchester, Cape Town and Doha and local partners who can deliver in person tasks in other major cities across the world.

What if I need support outside the scope of your regular services?

Our support extends across executive, business and personal tasks. Read more on our services page. However we if you need help beyond our regular services you can discuss this with your Account Director and we will create a bespoke solution.